سياسة الاسترداد

Due to the personal and hygienic nature of fragrance products, ÉTERA accepts returns only when the product is unused, unopened, undamaged and in its original sealed packaging.

RETURN REQUESTS

Return requests must be submitted within 7 days of delivery. To request a return, please contact us and provide your order number and the reason for the return.

The following items cannot be returned:

• Products that have been opened, sprayed or used
• Products with damaged or removed seals or packaging
• Products returned without their original packaging
• Sale items and gift cards

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery. If your order arrives damaged, defective, leaking or incorrect, contact us within 48 hours of delivery and provide your order number, photographs and a description of the issue.

Once the issue is verified, ÉTERA will arrange a replacement or refund at no additional cost to the customer.

CANCELLATIONS

Orders may be cancelled before they are dispatched. Once an order has been dispatched, it cannot be cancelled and will be subject to the return conditions stated above.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer’s bank or payment provider. Original delivery charges are non-refundable unless the item received was damaged, defective or incorrect.

Customers are responsible for return delivery costs unless the return is due to an error by ÉTERA or a damaged or defective product.

This policy does not affect any rights available to customers under applicable UAE consumer protection laws.

CONTACT US

For return or refund requests, please contact us at:

Email: etera.ae@gmail.com
Website: https://byetera.ae