Terms of service
Last updated: 9 September 2026
These Terms of Service govern your use of the ÉTERA website and any purchases made through https://byetera.ae. The website is operated by ETERA EON For Online Selling, based in Dubai, United Arab Emirates.
By accessing our website or placing an order, you agree to these Terms of Service.
- ONLINE STORE
You must provide accurate, complete and current information when placing an order. You are responsible for maintaining the confidentiality of your account information and for all activities conducted through your account.
You may not use our products or website for any unlawful or unauthorized purpose.
- PRODUCTS
We make every reasonable effort to display product descriptions, images, sizes and colours accurately. However, the appearance of products and packaging may vary slightly depending on lighting, screen settings or production updates.
All products are subject to availability. We reserve the right to limit quantities, discontinue products or refuse an order where reasonably necessary.
- PRICES AND PAYMENT
All prices are displayed in UAE dirhams (AED), unless stated otherwise.
Payment must be completed using one of the payment methods available at checkout. An order is not confirmed until payment has been successfully authorized.
We reserve the right to correct pricing or product information errors. If an error affects an order already placed, we will contact the customer before processing the order.
- ORDERS
After placing an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of the order.
We may cancel or refuse an order in cases including suspected fraud, payment failure, product unavailability, incorrect information or misuse of the website. If payment has already been collected for a cancelled order, the appropriate refund will be issued.
- SHIPPING
Shipping rates, delivery areas and estimated delivery times are provided in our Shipping Policy.
Customers are responsible for providing a complete and accurate delivery address and contact number. ÉTERA is not responsible for delays resulting from incorrect or incomplete information supplied by the customer.
- RETURNS AND REFUNDS
Returns, cancellations, replacements and refunds are governed by our Return and Refund Policy.
Due to the personal and hygienic nature of fragrance products, opened, sprayed or used products cannot be returned unless they are damaged, defective or incorrect.
- SAFE PRODUCT USE
Customers should review the product information and use fragrance products only as intended. Avoid contact with eyes, keep products away from children and discontinue use if irritation occurs.
Product ingredients may cause individual sensitivities or allergic reactions. Customers are responsible for reviewing available product information before use.
- INTELLECTUAL PROPERTY
All content on this website, including the ÉTERA name, logo, product names, images, text, graphics and designs, is owned by or licensed to ETERA EON For Online Selling.
Content may not be copied, reproduced, distributed or used for commercial purposes without prior written permission.
- THIRD-PARTY SERVICES
Our website may use third-party services, including Shopify, payment providers and delivery companies. Use of these services may also be subject to their respective terms and privacy policies.
- LIMITATION OF LIABILITY
To the extent permitted by applicable law, ÉTERA will not be liable for indirect or consequential losses resulting from the use of the website or products.
Nothing in these Terms limits any rights or remedies available to customers under applicable UAE consumer protection laws.
- PRIVACY
The collection and use of personal information are governed by our Privacy Policy.
- CHANGES TO THESE TERMS
We may update these Terms of Service when necessary. Updated terms will be published on this page with the revised date. Continued use of the website after an update constitutes acceptance of the revised terms.
- GOVERNING LAW
These Terms are governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai.
- CONTACT US
For questions about these Terms of Service, please contact:
ETERA EON For Online Selling
Website: https://byetera.ae
Email: etera.ae@gmail.com